AAIBs efforts to embed CSR into core business practices involved the establishment of a CSR Unit to align CSR strategies and goals with that of the organization.

AAIB made giant strides in institutionalizing its voluntary contributions to the community in a manner that involves not only material contribution but also operational involvement to ensure concrete results.

Since 2003, one of AAIBs main assets of the voluntary contributions made to the Egyptian society is the foundation of We owe it to Egypt. The foundation has been established by the bank in 2007, aiming to pool patriotic resources to establish centers of excellence in health and education.

Another pillar of resembling AAIBs voluntary contribution is the Arab African International Bank Award (AAIB Award); which is considered the first of its kind in the field of academia, encouraging university undergraduates in designing innovative financial products or services for the Egyptian market.

We define anyone who deals with the bank and is affected by it as our stakeholders. Yet there are some specific groups with whom we are seeking to broaden our relationships and dialogue: bank employees, customers, shareholders, business partners (suppliers), community, and the environment.

In order to understand the expectations and aspirations of our stakeholders, we make sure we have a wide-ranging dialogue with them.

Their expectations assist us in the decision-making especially on the social aspects of our plans. The communication with our stakeholders is based primarily on personal interviews, workshops, network meetings, and conferences.

Among the key dialogue issues in 2007 through 2009 were climate change, CSR structuring, customers satisfaction, stakeholders identification case stories/studies, international frameworks and philanthropy.